As Customer-Facing Product Manager, you will join the team full-time and work directly with our customers in an embedded role. This is a rare role that blends product management and customer success, ideal for someone who wants direct ownership and customer impact. The role is particularly suited for:

• Product Managers who enjoy customer-facing work

• Consultants (ex-McKinsey/Accenture/etc.) who want to move into tech product roles

• Customer Success / Solutions Engineers looking for a career pivot into product

You will have the mandate of solving the toughest customer problems in sales, procurement and order management using software and automation. Specifically this will include:

• Working directly with customers, developing a deep understanding of customer processes, workflows and tools and needs

• Creating deep customer relationships and building trust to ensure you become your customers’ personal tech guru and lead problem solver

• Iteratively developing prototypes with customers that connect Vanilla Steel’s AI applications to customer databases, APIs and workflows to deliver value in terms of speed, automation and insights

• Scoping work and sequencing delivery in consultation with your customers, identifying implementation blockers in collaboration with product & engineering teams

• Working closely with central engineering and product teams to ensure Vanilla Steel product development integrates a strong understanding of your customers’ needs

• Coordinating the operational rollout and integration of new applications within the customer’s technology stack and organization